Welcome to Lumenus. These Terms of Service ("Terms") govern your access to and use of the Lumenus mobile application and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
Important: Please read these Terms carefully. They contain important information about your legal rights, remedies, and obligations, including limitations on our liability.
Lumenus is an AI-powered knowledge management application that allows you to:
As-Is Provision: The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.
You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement.
You are solely responsible for:
We are not liable for any losses arising from unauthorized account access.
You agree NOT to upload, share, or store content that:
You represent and warrant that you own or have the necessary rights to upload all content you submit to the Service. You retain all ownership rights to your content.
By uploading content, you grant us a limited, non-exclusive, worldwide license to:
We will NOT use your content for any other purposes, including training our own AI models.
We reserve the right to remove content and terminate accounts that violate these Terms, without liability or prior notice. You acknowledge that we are not obligated to monitor user content but may do so at our discretion.
Critical Notice: AI-generated content is provided for informational purposes only and may contain errors, inaccuracies, or inappropriate material.
The Service uses third-party AI services (including but not limited to Alibaba Cloud Tongyi Qianwen and Google Gemini) to analyze and process your content. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated results.
You are solely responsible for verifying any AI-generated content before relying on it. AI analysis may produce:
We are not responsible for the performance, availability, or results of third-party AI services. Service interruptions, errors, or changes to these AI providers are beyond our control.
To provide the Service we transmit user-generated audio, images, text, and metadata to trusted third parties such as Google Gemini, Alibaba Cloud Tongyi Qianwen, Cloudflare, and Resend. These providers process the information solely to deliver transcription, analysis, storage, or email delivery on our behalf.
Important: We strongly recommend maintaining your own backups of important data.
We do not guarantee permanent availability of your data. Data loss may occur due to:
You are solely responsible for creating and maintaining backups of your data. We encourage you to regularly export your content using the Service's data export features.
We use Google Cloud Storage for data storage. While we have implemented reasonable measures to protect your data, we are not liable for data loss or service interruptions caused by Google Cloud Storage or other third-party providers.
The Service, including its design, code, trademarks, and all related intellectual property, is owned by us and protected by applicable laws. You may not:
You retain all ownership rights to content you upload. However, you acknowledge that we may need to process and store your content to provide the Service.
Please Read Carefully: This section limits our liability to you. To the maximum extent permitted by law:
We are NOT liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim. If you have not paid any fees, our liability is limited to $0 USD.
We are not liable for failures or delays caused by circumstances beyond our reasonable control, including:
We reserve the right to perform scheduled or emergency maintenance that may temporarily interrupt the Service. We will attempt to provide advance notice when reasonably possible.
While we strive for high availability, we do not guarantee 100% uptime or uninterrupted access to the Service.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to our privacy practices.
Important: The Service is currently offered as a free plan for testing and evaluation purposes. We may introduce paid tiers, subscriptions, or usage-based fees in the future, and we reserve the right to update pricing and quotas at our discretion.
Any future paid plan will be communicated through in-app notices or email before charges are applied. Your continued use of the Service after such communication constitutes acceptance of the new pricing.
The Service offers different membership plans (including but not limited to FREE, PRO, and PREMIUM tiers), each with specific features, quotas, and limitations. Your current plan determines:
Each membership plan includes specific usage quotas that reset automatically on a periodic basis (e.g., daily, weekly, or monthly). You are responsible for monitoring your quota usage through the app interface, which displays:
Quota Exhaustion: When you reach your quota limit, AI analysis features will be unavailable until your quota resets. You may continue to use non-AI features (such as manual content creation) without interruption.
We reserve the unconditional right to modify membership plans, quotas, and pricing at any time without prior notice. Modifications may include, but are not limited to:
Immediate Application: When we modify a membership plan, changes apply immediately to all users on that plan. Your quota usage and reset date will be automatically adjusted to reflect the new plan parameters. We will notify affected users via in-app notifications or email, but such notification does not affect the immediate effectiveness of the changes.
Acceptance: Your continued use of the Service after plan modifications constitutes acceptance of the new terms. If you do not agree with the changes, your sole remedy is to terminate your account as described in Section 11.
You expressly agree NOT to:
We actively monitor for abusive behavior using automated systems and manual review. Prohibited activities may be detected through, but not limited to:
If we determine, in our sole discretion, that you have engaged in prohibited activities, we may immediately and without prior notice:
No Liability: We are not liable for any losses, damages, or consequences resulting from account suspension or termination for Terms violations, including but not limited to loss of data, loss of access, or financial losses.
We reserve the right to pursue legal action and seek damages for:
You agree to indemnify and hold us harmless from any claims, damages, liabilities, or expenses (including reasonable attorney fees) arising from your violation of these quota and usage terms.
In cases of minor or first-time violations, we may, at our discretion, issue a warning and adjust your quota downward rather than immediately suspending your account. However, repeated violations will result in permanent account termination without further warning.
If you purchase a paid subscription through the Apple App Store or Google Play Store:
Refund Policies:
Account suspension or termination due to Terms violations does not entitle you to any refund of subscription fees, unused quota, or other payments. All fees paid are non-refundable in cases of policy violations.
You may terminate your account at any time through the app settings or by contacting us. Upon termination, your data will be deleted within 30 days as described in our Privacy Policy.
We may suspend or terminate your account immediately if:
We are not liable for any losses resulting from account termination.
The Service may be subject to export control laws and regulations. You agree to comply with all applicable laws and will not use the Service in any sanctioned countries or for any prohibited purposes.
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.
In the event of any dispute, we encourage you to first contact us at support@lumenus.app to seek an informal resolution. If informal resolution fails, disputes shall be resolved through:
We may modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.
The Service may include beta or experimental features marked as such. These features are provided without warranties and may be modified or discontinued at any time. Use of beta features is at your own risk.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions about these Terms, please contact us at support@lumenus.app.
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